Frequently Asked Questions
Everything you need to know about your OTB Boots experience.
How do I determine the right size for my boots?
Our boots generally run true to size. We recommend consulting our detailed Size Guide available on each product page, which includes foot measurement instructions to ensure a perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn boots in their original packaging. Exchanges are free, while returns for a refund incur a small restocking fee.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are OTB Boots waterproof?
Many of our leather styles are water-resistant. For full submersion protection, please look for the 'Waterproof' badge on specific performance models in our catalog.
How should I care for my leather boots?
To extend the life of your boots, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner every 3-6 months depending on usage.
Do you offer a warranty on your products?
Yes, all OTB Boots are covered by a 1-year limited warranty against manufacturing defects in materials and workmanship.